Terms, Conditions and Cancellations

DEPOSIT AND PAYMENTS

The following terms and conditions and our cancellation policy apply to all Zero Neuf Cycling Trips, Running Trips and Wellness Retreats

To book any Zero Neuf scheduled, self-guided, custom / private trip or retreat, a 25% deposit is required at the time of booking. The remaining balance is due 3 months before the trip (unless otherwise stipulated).

See our Trip Cancellation Policies below for details of refunds available.

CANCELLATION POLICY FOR SCHEDULED TRIPS AND RETREATS

Book your trip with confidence. Our cancellation policy offers flexibility and 100% of your booking is fully refundable & transferable up until 90 days before you travel. Take a look below at our refund and trip credit timeline. Please let us know if you have any questions.

Any credit on your account is valid for 24 months from the date of issue.

Days to Departure	Cancellation Fee	Future Trip Credit
More than 90 days	No Fee	100% of Deposit
61-90 days	50% of Trip Price	75% of Trip Price
31-60 days	75% of Trip Price	50% of Trip Price
0-30 days	100% of Trip Price	No Trip Credit

Once one guest books a scheduled trip it is guaranteed to run. In the event that a scheduled trip does not meet a minimum group size of 4 guests, we reserve the right to reduce the level of support on the trip to one Zero Neuf guide (if applicable). The guide will either drive a support vehicle whilst guests ride self-guided or they will guide the group on the bike if a support vehicle is not required

The group size will be communicated to guests 1 month before the trip departure date and we will schedule a call with each guest to discuss any changes in the delivery of the trip. Our goal is always to ensure we can deliver the best experience for every guest.

Please note that Self Guided, Custom & Private trips and retreats have different conditions – please check the Custom & Private Trip Cancellation Policy below.

CANCELLATION POLICY FOR SELF-GUIDED, CUSTOM AND PRIVATE TRIPS AND RETREATS

Once booked, custom or private tours incur a fee on cancellation but we still offer flexibility to move the reservation for the complete group or issue each traveller 100% credit towards future travel up until 90 days before departure. Please see the tour credit & cancellation fee timeline below. Any credit on your account is valid for 24 months from the date of issue.

Days to Departure	Cancellation Fee	Future Tour Credit
More than 90 days	30% Tour Price	100% of deposit
61-90 days	100% Tour Price	75% of Tour Price
31-60 days	100% Tour Price	25% of Tour Price
0-30 days	100% Tour Price	No Tour Credit

Custom and private tours are quoted with a minimum group size. In the unlikely event that the minimum group size is not met we reserve the right to update the quoted price per head. Should this not be accepted we will offer tour credits as per the timeline above or, before 61 days to departure, the opportunity to move the trip to dates when everyone can travel.

GENERAL TERMS AND CONDITIONS

Jocelyn & Mike Tucker (referred to as “we” or “us” or ”the agency” throughout this agreement) are the owners of Zero Neuf, 156 Route des Berges, 09700, Gaudiès, France, where they are resident.

The parties agree to this combined travel contract, which is subject to the following PARTICULAR CONDITIONS.

TOUR NAME. As established in the booking confirmation, sent to the guest.
DATE OF TOUR. As established in the booking confirmation, sent to the guest.
PRICE. As established in the booking confirmation.
PLACE OF DEPARTURE AND RETURN. As established in the booking confirmation.
PLACE, METHOD AND CALENDAR OF PAYMENT. As established in the booking confirmation
SCHEDULE. As established in the booking confirmation.
ITINERARY AND PREVIOUS SERVICES. As established in the booking confirmation and supplemented with the documentation that will be delivered to the guest before departure in the Trip Itinerary.
ACCOMMODATIONS AND MEANS OF TRANSPORTATION PROVIDED, CATEGORY, CHARACTERISTICS AND SITUATION. As established in the booking confirmation. The guest expressly acknowledges being informed of this, giving his/her agreement to the categories, characteristics and situation of the hotels and means of transport that will be used in the contracted trip. Hotels may vary depending on their occupancy.
MINIMUM NUMBER OF PEOPLE. The completion of this trip requires the minimum number of people that the booking confirmation expressly indicates (if a minimum is not required, this clause is not applicable). The Agency may cancel the trip if a minimum number of people is required and this minimum is not reached. See booking confirmation for the specific conditions of your tour.
EXECUTION OF THE TRIP. The Agency is responsible for the correct execution of all travel services included in the contract. The Agency shall provide adequate assistance without undue delay to the traveller in need of assistance. The Agency may invoice a reasonable surcharge for such assistance if the need of assistance has been caused intentionally or due to the negligence of the guest. Said surcharge will in no case exceed the actual costs incurred by the Agency. The guest must inform the Agency without undue delay of any lack of compliance observed during the execution of a travel service included in the contract.
ENTRY REQUIREMENTS FOR FOREIGN GUESTS. Visas, passports, fees and other necessary documentation may be required, as established in the booking confirmation.
INSURANCE
1. Assistance Insurance. The contracted trip includes the option to obtain travel assistance
2. Cancellation Insurance. The consumer declares that he/she has been informed by the Agency of the possibility of contracting an insurance, paid by the guest, which covers the costs of cancellation and to have assistance covering the cost of repatriation or transfer to the place of origin, in case of accident, illness or death as well as other eventualities.
3. Insurance in case of insolvency. The purpose of the insurance is to respond to the fulfilment of the obligations arising from the provision of services to the contractors of a combined trip and, especially, to the reimbursement of the funds deposited in the event of insolvency or bankruptcy of the Agency. In accordance with European legislation, ZERO NEUF has contracted insurance with the following company:

AXA Assurance et Banque Lagrange Et Molas, 1 Rue du Sénateur, Paul Laffont, 09100, Pamiers

CANCELLATION COSTS. Those indicated in the General Conditions will apply as established in the Trip Notes, the applicable conditions are also detailed on within the section SCHEDULED TOUR CANCELLATION POLICY or CUSTOM TOUR CANCELLATION POLICY), unless the parties have agreed otherwise.
MODIFICATION OR VARIATION OF THE PROGRAM. Given the characteristics of the trip covered by this contract, the itinerary may at times need to be altered or changed in the place of destination due to unpredictable weather conditions, state of roads or access to roads or other causes and situations that make it advisable to alter the contracted travel program, either to safeguard the guests’ safety, or because of the impossibility of strictly complying with the program.
1. In the case that the guest(s) request a change to the itinerary or dates of a private or custom departure after the deposit has been paid a minimum 15% administration fee will be charged per guest if Zero Neuf deem that the changes are possible.

Both the Agency and the guest in this contract recognise, understand and accept the special and unforeseen characteristics of the trip that is the subject of this contract.

CLAIMS. In case of any breach in the execution of the services, the guest is obliged to notify the Agency, in a reliable manner and as soon as possible, preferably “in situ” or in any case in the five days following the end of the trip.
RESPONSIBILITY. According to general conditions and applicable legislation. The guest declares: to be in perfect health condition, be able to ride a bike, to have the necessary control of the equipment and declares to have the necessary travel & health insurance to undertake cycling, running or wellness activities in Europe. The guest is responsible for all the damages of material or personal nature that he/she could suffer. It is the responsibility of the guest and his/her companions to respect the local traffic rules and to circulate with care and respect to pedestrians and other users.
SPECIAL REQUESTS. Special requests that the guest has requested and that the agency accepts will be detailed in the Trip Notes.
DATA PROTECTION. In compliance with the relevant data protection laws, the Agency declares that the personal data provided by customers will be integrated into the management files to streamline their administrative management and accounting, and the management of tourism services of this contract. Likewise, we inform the guest that his/her data will be communicated to the providers of the contracted services to proceed with the booking of the tickets, the accommodation and means of transport, the travel insurance processing, etc.
JURISDICTION. The contracting parties expressly submit themselves to the jurisdiction of the French legal system to resolve any discrepancies or claims that may arise from the interpretation or execution of the tour contract and these general conditions, and renounce their own forum if different.
TRANSFER OF THE RESERVATION. The principal guest may freely assign the reservation of the tour to a person who meets the conditions required for it. The transfer must be communicated in writing to the Agency at least 15 days before the start of the trip.
RESPONSIBILITY OF THE PRINCIPAL GUEST. Where the principal guest signs on behalf of the others on the tour, they state that he/she and the other guest of their reservation have read and understood the contract and the prospectus.

TRAVEL INSURANCE

Travel Insurance is not included in any Zero Neuf services.

Travel Insurance is the sole responsibility of the client and must be purchased in advance of your holiday through your own provider.